Demet Yarkin

Speaker
Demet Yarkin

Customer Experience Expert in Telecom and Aviation industry

Demet Yarkin is designing experience and strategy for telecommunications and aviation industries for more than 20 years. She leaded Contact Centers and Digital Experience Transformation programs and managed technology and journey design teams up to 300 people.

10 years in technology departments designing the customer-oriented product development and process designs and managing the CRM, digital programs in different sectors. She got 2 main international awards in aviation industry with the designed programs and measurable results.

She has a 13 years daughter and married for 18 years.

“ROI impact of Customer Experience”

  • How to measure customer experience
  • How to use technology to enhance customer experience
  • Transfer of best practices in customer experience from Telecom to Aviation industry